Due to the perishable and custom nature of floral arrangements, we generally do not accept returns for changes of mind.

However, in some cases, such as damaged or incorrect orders, we can provide assistance. Please see our Refund and Returns Policy page for details

Generally, for artificial, soap, or knitted flowers, there are several tips:

• Avoid direct sunlight: To avoid colour changes or material melting due to the heat.
• Be gentle: To avoid any unexpected damage to the appearance. 
• Away from water/moist and good airflow: To prevent mold.
• Proper cleaning: Use a gentle brush or hair dryer on cool mode.

For large orders, weddings, or functions that require setup, please message us to check special instructions.